The NHS is very much in focus in the media at the moment with continued commentary on how it records waiting times and whether targets are being met. Some articles even refer to patients who are actually in a bed, in the hospital, awaiting a pre-med and who are, at this late stage, informed that their operation has been cancelled. In some cases, this has caused the timer to be restarted on their 18 week referral.
The other side of the coin is whether people are having to to wait after their operation or discharge from hospital… Once a patient is given the green light to leave hospital, it can be both a relief but also daunting to know that you’re heading back home. How you’ll rehabilitate at home and get around in your ‘normal’ life can feel very threatening.
One of Veritas’ core values is to improve the speed at which equipment provision is carried out. We encourage all commissioning groups and NHS hospitals we work with to provide equipment needs the very day the patient returns home. We believe this aids recovery and the ‘back to normality’ process. If someone has to wait unnecessarily or their equipment request gets lost in the system, their ability to be mobile and recuperate is hindered.
We pride ourselves on benchmarking this provision across Trusts, hospitals and Commissioning Groups and where someone has been discharged from a hospital or clinic we’ve worked with, they can expect their equipment that day. If a patient is discharged to live their last few days or weeks at home, we ensure they have their equipment delivered to their homes within four hours of leaving the hospital.
With so many organisations and companies priding ourselves on providing a high level of service and constantly improving it, it is so easy to be focused solely on systems and processes, to ensure levels are met. However, we can sometimes forget who our customers are, how vulnerable they might be feeling and how we may be able to make life that little bit easier for them.
If you feel your equipment provision needs a review or needs improving, we’d be happy to help.